covid19  guidelines

Dear guests,

We can't wait to see you again and satisfy your desire for the mountains and a break from the everyday life. It is very important to us to make your vacation as pleasant, carefree and safe as possible.possible. Therefore, we have compile all recommendations for behavior and prescribed safety measures for you. The measures are constantly adapted to the requirements of the Austrian Federal Government and to the latest developments. Please note that changes may occur.

In Austria the 2-G rule applies

  • Vaccinated (valid from the day of the 2nd vaccination for 9 months or from the 3rd vaccination)
  • Convalescent (valid only with a doctor's certificate for the duration of 6 months)
  • Please do not shake hands in greeting or to say goodbye. We will instead welcome you with a warm smile and an appreciative nod.

  • Our top priority and quality promise to you includes extensive hygiene measures with several disinfecting cleanings every day.
  • So that you have the opportunity to disinfect your hands at any time, we have provided sufficient hand disinfection stands for you.
  • The most important rule: keep a minimum distance of 1 metre to others throughout the hotel area.
  • Please wear your own mask that covers your mouth and nose in all public areas of the hotel.
  • For your protection, we have also installed a Plexiglas panel at the reception.
  • Our elevator may only be used alone or with persons belonging to the same household.
  • Please inform us immediately if symptoms of illness occur that indicate a possible COVID-19 infection.
  • Safety first! Our employees are regularly tested for COVID-19.

  • Please disinfect your hands when entering the sauna area.
  • To protect your health, sauna infusions will not take place.
  • The entire wellness area is, of course, also cleaned with high-quality, disinfectant cleaning agents.
  • The rooms are cleaned to the highest hygienic standards.
  • Door handles, handrails, remote controls, light switches, elevator buttons, etc. are cleaned and disinfected even more frequently than before.
  • All rooms are regularly ventilated with fresh mountain air.
  • For your own safety, please use the toilets in your room.

Please note our flexible cancellation conditions for the WINTER SEASON 2020/2021: Due to the tense situation around Covid-19, our guests are allowed to cancel free of charge up to 7 days before arrival. After that, the total amount of the booking is due.

Otherwise, the General Terms and Conditions for the Hotel Industry (AGBH) apply:

  • up to 1 month before the day of arrival 40% of the total amount

  • up to 1 week before the day of arrival 70% of the total amount
  • in the last week before the day of arrival 90% of the total amount

We are looking forward to a fantastic mountain winter together! Your family Zangerl with the whole team of the Rätia Alpinlounge

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